Prompt refund if item not as described and returned in original described condition within seven days of receipt. All items shipped within 48 hours of receipt of payment, except for the days when William Stout is making public appearances away from his home (see Appearances). Items payed for with personal checks may take an additional seven business days. All items are shipped through the USPS by Priority Mail. William Stout, Inc. is not responsible for any lost items.